Shipping Policy

Shipping destinations

We currently ship to Australia and New Zealand only. We do not ship to other destinations at this time.

Processing time

Orders are processed and dispatched within roughly 1–3 business days after payment confirmation.

Shipping rates

Shipping costs are calculated at checkout based on your delivery address and order details. The available rate is shown before payment.

Delivery times

Estimated delivery times vary by destination and the selected shipping service. Delivery estimates shown at checkout are a guide only and are not guaranteed. Delays can occur because of carrier issues, customs processing, remote locations or other factors outside our control.

Order tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where available.

Customs and import charges

Orders sent to New Zealand may be subject to customs duties, taxes or import fees. These charges are determined by New Zealand authorities and are the responsibility of the recipient.

Lost or damaged orders

If your order arrives damaged or does not arrive within a reasonable period after the estimated delivery window, contact support@2fresh.com.au with your order number so we can help.

Address accuracy

Please check your delivery address before completing your order. Contact support@2fresh.com.au as soon as possible if an address needs to be corrected. We cannot guarantee changes after dispatch.

Contact

For shipping questions, contact support@2fresh.com.au.