Frequently Asked Questions

2Fresh is an Australian haircare brand creating effective products and clear advice for better everyday hair.

Texture Powder works best for fine, flat, straight, wavy or oily hair that needs more volume, texture and hold without feeling heavy.

Apply it to fully dry hair. Start at the roots, then work it through with your fingertips.

Start with 2-5 pumps, depending on your hair length and how much volume you want. You can always add more.

It is designed to give lightweight grip, volume and a natural matte finish. Start with a small amount and add more only where needed.

It depends on your hair length, how often you style and how many pumps you use each time. Starting with a small amount and adding only where needed helps you avoid over-application.

Yes. Apply a small amount to dry roots, work it through with your fingertips and add more only if needed. It can help refresh grip and volume between washes.

2Fresh Texture Powder is made in Australia.

2Fresh Shampoo is designed for 1A–3B hair with fine to medium thickness.

Apply to wet hair and scalp, massage through, then rinse thoroughly. Follow with 2Fresh Conditioner.

It is designed to gently remove sebum, sweat and styling residue while leaving hair feeling fresh and soft rather than harsh or stripped.

Wash frequency depends on your scalp, activity level and styling-product use. Start with your normal routine and adjust based on how your hair and scalp feel.

2Fresh Conditioner is designed for 1A–3B hair with fine to medium thickness.

Apply after shampooing, distribute through wet hair and rinse thoroughly.

It is designed to improve softness and manageability without a heavy finish. If your roots become weighed down easily, focus application through the mid-lengths and ends.

Yes. Rinse Conditioner thoroughly and dry your hair fully before applying Texture Powder.

Australian delivery is estimated at 3-5 working days after dispatch. Exact timing can vary by location and carrier.

Standard Australian shipping is $9.95 AUD. International shipping is calculated at checkout based on the destination and order.

Yes. 2Fresh ships to selected international destinations. Available countries, shipping rates and estimated delivery times are shown at checkout. Local duties or taxes may apply.

International orders travel further and include higher carrier and cross-border handling costs. Duties, taxes or import fees are set by the destination country and may be charged separately. 2Fresh covers part of the carrier cost to keep the shipping rate shown at checkout as low as possible.

Return eligibility and timeframes are listed in the Refund Policy. If something is wrong with your order, contact support and we will help.

Tracking details are sent to the email used at checkout once your order is dispatched, where tracking is available.

Use the Contact page or email support@2fresh.com.au