FAQS

2fresh Overview

2fresh deliver bespoke sized meal kits containing fresh whole food ingredients to cook delicious healthy meals at home.

The quantities of ingredients in our meal kits have been pre-portioned before they arrive at your home so that we deliver the right amount of calories for you and your goal. We can deliver tomorrow if you order before midday.

Our kits all come with our FRESH GUARANTEE.

 

Meal Kit Types

There are 3 types of kits - Main Meal Kits, Breakfast Kits & Snack Kits

There are 3 types of kits -

  1. Main meal kits (Dinner & Lunch)
  2. Breakfast kits
  3. Snack kits

Breakfast and Snack Kits

Breakfast & Snack kits contain dishes from the current week of the Challenge cook at home plan. However we do not necessarily stick to the Challenge plan when it come to breakfast & snacks and which day they appear on our plan.

We think convenience is the key for busy mornings so we use 3 breakfast dishes (of 4) and 4 snack dishes of 5 featured on the Challenge plan.

We choose the dishes from the Challenge plan that are the quickest / easiest

We deliver up to 5 days of breakfast & snack kits at one time.

Main Meal Kits (Lunch & Dinner)

The Challenge Plan features eight lunch & dinner dishes each week. 2fresh take seven main meal dishes (of the 8), one for each day of the week.
We publish the seven mainstream dishes and the seven vegetarian dishes every week in our Mainstream & Vegetarian Menus.
These dishes are featured on the F45 Challenge plan on the same day as they appear in our menus.

Two Main Meal & Target Daily Calorie Intake Orders

Two main meal orders (including TDCI orders)

We recommend having one main meal kit delivered each day to provide you with two main meals - Dinner & Lunch.

EACH Main Meal Kit contains ingredients to prepare TWO SERVES of one dish.

  1. Prepare your first meal kit in the evening and have the first serve for dinner
  2. Leaving you the leftovers (2nd serve) for a hassle free lunch the following day.
  3. Repeat with your next meal kit.


When ordering remember that your kits start in the evening and finish in the afternoon

  • A 5 day order including 2 main meals starting on Sunday - provides meals from Sunday dinner to Friday Lunch
  • In comparison to: a 5 day order including 2 main meals starting on Monday - provides meals from Monday dinner to Saturday Lunch


7 days in a week - 7 tasty dishes - 7 main meal kits - 14 meals
Choose between our Mainstream or Vegetarian service

 

One Main Meal Orders

1 main meal orders

  • We call Lunch & Dinner main meals
  • This service is for those that would just like to order one main meal each day
  • EACH Main Meal Kit contains ingredients to prepare TWO SERVES of one dish.
  • Therefore you will receive a new meal kit every second day

Helpful hints:

  • When ordering remember that delivery is in the afternoon.
    • If you are planning for lunch, make sure you have your meal kit delivered the afternoon of the previous day.
    • If you are planning for dinner you can have your meal kits delivered on the same day.
  • There is no option to order 1 main meal for 3, 5 or 7 days
  • If there is a dish on the menu that you particularly fancy then you will need to make sure you align your deliveries to coincide with the day that dish appears.
  • Choose between our Mainstream or Vegetarian service

The FRESH GUARANTEE

  • We do next day delivery if you place your order before midday - which means that we pack your meal kit in the 24 hours before you receive it.
  • If other businesses make you wait a number of days then at least you know your food can’t be fresh
  • As it happens we source & pack on the same day as you receive your meal kits.
  • Produce comes from the market at 6am, is portioned & packed by 1pm and delivered to you by 6:30pm
  • Generally we will drop off 2 days worth of meals kits and visit you every other day
  • We will never drop more than 3 days at one time
  • Our Fresh Guarantee - We are now so confident that your meal kits will be fresh when you come to prepare them that we will give you a full refund for the meal kit in question, as well as $15 discount on future meal kit IF any of the ingredients are past their best.
  • Please see the refund section to see how to make a claim - if you ever get the chance that is!

Glossary

  • Meal Kit - a kit containing the ingredients to cook two serves of one dish
  • Dish - refers to the name given to the meals that the Meal Kit is going to prepare e.g. Roast Chicken & Winter Vegetables
  • Serves - refers to the number of meals of the same dish that the kit makes for each person
  • Cooking or Preparation Instructions - refer to the steps required to produce meals from the Meal Kit
  • Recipe - refers to the list of ingredients and the quantities of each ingredient required to make the total quantity of any dish
  • Main meal - refers to either Dinner or Lunch
  • Main meal kit - refers to the meal kit containing the ingredients to prepare dinner & lunch

Do the Meal Kits make meals from the Official F45 Meal Plan?

  • YES.
    All of the dishes appear on the respective day of F45 Challenge Meal Plan for both Mainstream & Vegetarian

What personal data do you collect?

  • If you purchase a product or service from us, we request certain personal information from you at the time you pace your order.
  • You must provide contact information such as name, contact email, contact telephone number, billing address, shipping address, credit card number and credit card expiration date.
  • We use this information for the purposes of taking payment, fulfilling your order and in case we need to contact you at any time during the fulfillment process.
  • We do not share any of your personal information with any third party organisations.

How is my Target Daily Calorie Intake calculated?

Each person has varying nutritional needs. The amount of energy you need and food you consume each day will depend on your gender, age, body weight, level of exercise and general activity. Not only will energy needs vary from person to person, but your energy levels also vary on a day-to-day basis. As such, there is no one-size-fits-all approach.

 

When you consume less calories than you burn, you are in a calorie deficit. In order to lose weight, you must be in a calorie deficit. As such, it’s important to understand how many calories you need on a day-to-day basis.

 

If you are training regularly, more often than not, you will need to add calories to your diet.

 

How do you know how many calories to consume (or not consume)? One way is to use a calorie calculator. F45 recommends using the Mifflin St Jeor equation to estimate calorie needs.

The equation first determines your ‘basal metabolic rate' or 'BMR' the number of calories your body needs to function at rest and to perform basic body functions.

BMR ESTIMATION:

To determine your BMR, use the following formula:

  • WOMEN: Resting Metabolic Rate = (9.99 x weight) + (6.25 x height) - (4.92 X age) - 161
  • MEN: Resting Metabolic Rate = (9.99 x weight) + (6.25 X height) - (4.92 X age) + 5

Equations use weight in kilograms (kg), height in centimeters (cm).

Once you determine your BMR, you will need to determine your total daily energy expenditure (or ‘total daily calorie burn’). You can do this by multiplying your BMR by your activity level, as set out below.


ADD YOUR ACTIVITY FACTORS:

  • If you are sedentary (little or no exercise) = BMR x 1.2
  • If you are lightly active (light exercise/sports 1-3 days/week) = BMR x 1.375
  • If you are moderately active (moderate exercise/sports 3-5 days/week) = BMR x 1.55
  • If you are very active (hard exercise/sports 6-7 days a week) = BMR x 1.725
  • If you are extra active (very hard exercise/sports & physical job or 2x training) = BMR x 1.9

The total number is your estimated daily calorie burn.

Generally, for healthy and sustainable weight loss, it is recommended that members consume 500 calories less than their total calorie burn for a day. However, keep in mind that individual needs vary.

As a general rule of thumb, adding 500 cal/day above your baseline energy requirements (those needed to maintain weight) in conjunction with including resistance training will result in muscle gain. Importantly, you should not consume less calories than your BMR. Your body needs calories to function. If you consume too few, it can lead to health complications.

What personal data do you collect?

  • If you purchase a product or service from us, we request certain personal information from you at the time you pace your order.
  • You must provide contact information such as name, contact email, contact telephone number, billing address, shipping address, credit card number and credit card expiration date.
  • We use this information for the purposes of taking payment, fulfilling your order and in case we need to contact you at any time during the fulfillment process.
  • We do not share any of your personal information with any third party organisations.

Are the contents of the box ready to eat?

The contents of the box are cooking ingredients, as if purchased from a supermarket and should be washed and prepared before consumption.

What about Allergens?

The boxes may contain allergens as part of a recipe and are packed in an environment where other allergens are also packed and therefore may contain:

Peanuts, tree nuts, milk, eggs, sesame seeds, fish, shellfish, soy, lupin and wheat.

 Our Fresh Guarantee

Every morning 2fresh receives fresh produce from the market or direct from farms. The 2fresh team then packs that day's Meal Kits. We deliver those Meal Kits during the afternoon on the same day.

If you find that we have delivered produce that is not fresh please take pictures of the produce, attach them to an email and send them to contact@2fresh.com.au on the day of delivery.

Once we receive your email we will be in touch to gather any information which will help us prevent similar problems in the future. At the same time we also will arrange either:

  1. a full refund or
  2. a replacement Meal KIt free of charge (for delivery on a future date)

Plus we will give you a $15 off discount code that you can use on a future order.




Food safety