Frequently Asked Questions

2Fresh is an Australian haircare brand creating effective products and clear advice for better everyday hair.

2Fresh haircare products are made in Australia.

Choose Wash Day Duo for Shampoo and Conditioner, Wash + Clay Trio for washing and strong matte styling, or Wash + Powder Trio for washing and medium-hold texture. Matte Texture Combo contains both styling products, while Complete Hair System contains all four products. Two-packs are available for Hair Clay and Texture Powder. Explore all bundles.

Texture Powder adds instant volume, texture and flexible medium hold with a natural matte finish. It is designed to give lightweight grip.

Apply it to fully dry hair. Start at the roots, then work it through with your fingertips.

Start with 2-5 pumps, depending on your hair length and how much volume you want. You can always add more.

It is designed to feel lightweight while adding workable grip and texture. Your hair can feel more textured than it does without styling product; the amount used affects the feel.

Hair Clay gives stronger, reworkable control. Texture Powder gives flexible medium hold and lightweight grip. Both add volume and texture with a matte finish.

It depends on your hair length, how often you style and how many pumps you use each time. Starting with a small amount and adding only where needed helps you avoid over-application.

Yes, but let your hair and scalp dry first. Apply a small amount to dry roots and work it through to refresh oily-looking hair and rebuild texture. Do not apply it directly to wet or sweaty hair, and remember it does not replace washing.

No. Texture Powder is a styling product for volume, grip and texture. It does not cleanse your scalp or replace washing.

2Fresh Texture Powder is made in Australia.

Apply to wet hair and massage gently into the scalp with your fingertips, then rinse thoroughly. Let the lather run through the lengths as you rinse. Follow the amount and timing shown on the product label.

It is designed to gently remove sebum, sweat and styling residue while leaving hair feeling fresh and soft rather than harsh or stripped.

Shampoo has our Peppermint & Menthol scent.

Wash when your scalp or hair feels oily, dirty or has styling-product buildup. The right frequency depends on your scalp, hair type, activity level and product use; you do not need to follow a fixed daily schedule.

Conditioner softens, helps detangle and improves manageability. It is designed to smooth the look of frizz and leave hair feeling more manageable without a heavy finish.

Apply after shampooing, focusing on the mid-lengths and ends, then rinse thoroughly. Adjust the amount to your hair length and texture, and follow the timing on the product label.

It is designed to soften and improve manageability without a heavy finish. The amount your hair needs varies with its length, texture and condition; fine hair may need less than thick or dry hair.

Conditioner has our Peppermint & Menthol scent.

Yes. Rinse Conditioner thoroughly and dry your hair fully before applying Texture Powder.

Hair Clay gives strong all-day hold with a natural matte finish. It also adds instant volume and texture.

For a matte, textured style, start with dry hair and a small amount of clay. Rub it between dry palms and fingertips into a thin, even layer, with no visible clumps. Work evenly through your hair from back to front, shape with your fingers and add a little more only if needed.

Yes. Hair Clay is designed for strong, reworkable hold, so your style can be reshaped during the day.

Hair Clay has our Tuscan Leather scent.

Hair Clay gives stronger, reworkable control. Texture Powder gives flexible medium hold and lightweight grip. Both add volume and texture with a matte finish.

Each tin contains 100 g of Hair Clay. Hair Clay - 2 Pack contains two 100 g tins.

Hair Clay - 2 Pack includes two 100 g tins. Matte Texture Combo includes Texture Powder and Hair Clay. Wash + Clay Trio includes Shampoo, Conditioner and Hair Clay. Complete Hair System includes all four products.

The full ingredient list is in the Ingredients accordion on the Hair Clay product page and on the product packaging.

We ship to Australia and New Zealand only. Allow roughly 1–3 business days after payment confirmation for processing and dispatch. Delivery estimates and shipping rates are shown at checkout; transit time is additional and estimates are not guaranteed. See our Shipping Policy.

Shipping is calculated at checkout using your delivery address and order details. You can review the available rate before paying. See our Shipping Policy.

Once your order is dispatched, we email tracking details to the address used at checkout, where tracking is available. Check that email for the latest carrier updates. If you need help, email support@2fresh.com.au with your order number.

Check the delivery address in your order confirmation, any safe-drop locations and with others at your address. If the parcel is still missing, email support@2fresh.com.au with your order number and tracking details so we can help investigate.

New Zealand orders may attract customs duties, taxes or import fees. These are set by New Zealand authorities and are the recipient’s responsibility. See our Shipping Policy.

Check your tracking first. If your order has not arrived within a reasonable period after the estimated delivery window, email support@2fresh.com.au with your order number so we can help. Delivery estimates are not guaranteed.

Email support@2fresh.com.au with your order number as soon as possible. Cancellation may not be possible once an order is accepted, and address changes cannot be guaranteed after dispatch. See our Terms of Service and Shipping Policy.

Each promotion has its own conditions. Apply your code at checkout to see whether it is eligible and check your final total before paying. Offers cannot always be combined. See our Terms of Service for general pricing and promotion terms.

The 2fresh Guarantee gives you 30 days from delivery to request a change-of-mind return. Products must be unopened, unused and in their original packaging. Discounted products are included; bundles must be returned complete. Gift cards are excluded. You pay return postage and original delivery charges are not refunded. These conditions do not limit your rights for faulty, damaged or incorrect products. See our Returns policy.

Email support@2fresh.com.au within 30 days of receiving your order. Include your order number or proof of purchase and the products you want to return. We will confirm eligibility and send the return address and instructions. Please contact us before posting a change-of-mind return.

Opened or used products are not eligible for a change-of-mind return. If a product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, contact support@2fresh.com.au. The 30-day limit and unopened/unused conditions do not apply to your statutory rights.

Discounted products and bundles are included in The 2fresh Guarantee. For a change-of-mind bundle return, every product in the bundle must be returned unopened, unused and in its original packaging. Partial bundle returns are not eligible. Gift cards are excluded from change-of-mind returns. Your statutory rights remain unaffected.

For change-of-mind returns, you pay return postage and the original delivery charge is not refunded. If we confirm a product is faulty, damaged or incorrect, we cover reasonable return postage. Keep your postage receipts. See our Returns policy.

Email support@2fresh.com.au with your order number and details of the issue; photos can help us assess it. The 2fresh Guarantee does not replace your rights under Australian Consumer Law or applicable New Zealand consumer guarantees. The change-of-mind time limit and packaging conditions do not restrict those rights. See our Returns policy.

After receiving and inspecting your return, we will confirm whether it is approved. Approved refunds cover the amount paid for the returned products after discounts and are issued to the original payment method within 10 business days. Your bank or payment provider may take longer to show the refund. If more than 15 business days have passed since approval, email support@2fresh.com.au.

If you want a different product, request an eligible return and place a new order for the product you want. The original return is subject to our Returns policy.

Use our Contact page or email support@2fresh.com.au. For order questions, include your order number so we can help.

We use personal information to process orders and payments, arrange delivery, support customers, improve the store, prevent fraud and carry out marketing as described in our Privacy Policy. Information may be shared with Shopify and service or marketing partners for these purposes.

Email support@2fresh.com.au with your request. The rights available depend on where you live and may have legal exceptions; we may need to verify your identity before responding. See the rights and choices section of our Privacy Policy.

Use the unsubscribe link in any promotional email. We may still send essential messages about your orders or account after you unsubscribe. See our Privacy Policy.

Read our Terms of Service, Privacy Policy, Shipping Policy and Returns policy. The Returns policy explains The 2fresh Guarantee and your separate statutory rights.