Refund policy

Changed your mind? You have 30 days from delivery to request a return. The 2fresh Guarantee covers products that are unopened, unused and in their original packaging.

What is covered

  • Physical products purchased directly from 2Fresh, including discounted products and bundles.
  • Products must be unopened and unused, with their original packaging intact.
  • For a change-of-mind return of a bundle, all products in that bundle must be returned unopened and unused.
  • You will need your order number, receipt or another proof of purchase.

Opened or used products and gift cards are not eligible for change-of-mind returns. These conditions do not limit your rights if a product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee.

How to request a return

  1. Email support@2fresh.com.au within 30 days of receiving your order. Include your order number and the products you wish to return.
  2. We will confirm eligibility and provide the return address and instructions. Please contact us before sending a change-of-mind return.
  3. Package the products securely and follow the return instructions. We recommend a tracked service and keeping your proof of postage.

Return shipping

For change-of-mind returns, you are responsible for return postage. Original delivery charges are not refunded.

If we confirm that a product is faulty, damaged or incorrect, we will cover reasonable return postage. Please keep any postage receipts.

Faulty, damaged or incorrect products

If there is a problem with your order, contact support@2fresh.com.au with your order number and details of the issue. Photos can help us assess the problem.

The 30-day time limit and unopened, unused and original-packaging conditions apply only to change-of-mind returns. They do not apply to your statutory rights.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Where applicable, New Zealand consumer guarantees also apply. You may be entitled to a repair, replacement, refund or other remedy under the relevant law. Nothing in this policy excludes or restricts those rights.

Refunds

Once we receive and inspect your return, we will let you know whether your change-of-mind refund is approved. Approved refunds cover the amount paid for the returned products after any discounts and are issued to your original payment method within 10 business days.

Your bank or payment provider may take additional time to show the refund. If more than 15 business days have passed since approval, contact support@2fresh.com.au.

Exchanges

If you would like a different product, request an eligible return and place a new order for the product you want.