Refund Policy

2fresh fresh meal kit grocery delivery - authorised F45 Challenge supplier

Refunds fall under the four following headings; 

  1. Cancellation
  2. Late delivery
  3. Missing ingredients
  4. You are not satisfied with the service

Claims for refunds need to be made within 24 hours of receipt of delivery.

Refunds will be credited to the original payment method only. Refunds will be processed by 2fresh within 5 working days from date of agreement. Bank processing times vary and you should contact your financial institution with any questions.

1. Cancellation

If your plans change and you decide to cancel your order:

Before the 'regular order cut off';
Within 12 hours after the 'regular' order cut-off;
  • please email us at contact@2fresh.com.au
  • we will refund 50% of the price paid
More than 12 hours after 'regular' order cut-off;
  • we are unable to provide a refund

2. Late delivery

You will be eligible for a refund for any meals delivered later than the following times:
  • 6am - breakfast
  • 10am - lunch
  • 4pm - dinner

3. Missing ingredients

Should you find any ingredients missing from your Meal Kits, please email us at contact@2fresh.com.au. Unless there is an obvious reason for the missing ingredients, which was communicated to you before the delivery, we will offer a refund for the meals that were impacted.

4. Not satisfied with the service

If you are unsatisfied with the service you received, or have an other general feedback, wee want to hear from you! 

Please contact us at contact@2fresh.com.au and we'll review and come back to you as soon as possible.
 

Feel free to provide any pics that may help us understand your issue or feedback. We will then communicate with you regarding appropriate next steps.

Returns

Please do not return the meal kits to us and it is only in certain exceptional circumstances that we will collect the meal kits.